How to Use the Electronic Social Security Card
Guide on verifying identity and handling mobile phone number or password issues when using China's electronic social security card.
How to Use the Electronic Social Security Card
Steps to confirm your name, passport number, and mobile number when verifying with bank accounts. If bank verification fails, use mobile number verification.
What to do if mobile authentication fails?
- Confirm number is from SIM issued in China.
- Ensure info matches SIM card application.
- If fails, use bank card verification.
What to do if you forget your password?
- Click 'Forgot password'.
- Enter name + Work Permit Number.
- Pass facial recognition.
- Reset password (8–16 chars, mix of letters/numbers/symbols).
Steps / Process
- Confirm info matches bank details.
- Try alternate verification if one fails.
- Follow password reset procedure.